TERMS & CONDITIONS OF SERVICE
esta.voyage is a service provided by Alfageda L.L.C. based in Isernia (IS) 315, XXIV Maggio St. -86170 REA number (Index of Economic and Administrative Information) IS - 204804 and VAT registration number 00959670944 which specializes in support and assistance activities related to the issuing of ESTA authorizations, not ed to the official website of the US government or to the sites of the American embassies.
ARTICLE 1 - OBJECT OF THE CONTRACT
By visiting the esta.voyage website and clicking on "FILL OUT AN APPLICATION " , the user is invited to use the assistance service called "ESTA Authorization" or "Visa Waiver" (hereinafter "Service"). The Visa Waiver program allows foreign citizens of certain countries to travel to the United States for business or holiday purposes and to stay there for up to 90 days without the need for a visa. Those admitted under the Visa Waiver program agree to waive any right of action or appeal, as stated in the section "Rights of Appeal Renounce" of the computer screen relating to the application process.
Countries participating in the Visa Waiver Program are Andorra, Australia, Austria, Belgium, Brunei, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein , Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, Republic of Malta, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom, Taiwan. Regarding any reference to the terms "Country" or "Countries" contained in this document, it should be considered that the Taiwan Relations Act of 1979, Pub. L. No. 96-8, Section 4 (b) (1), states that "where the laws of the United States refer to or relate to foreign countries, nations, states, governments or similar bodies, these denominations shall also include Taiwan, 22 USC § 3303 (b) (1), finding possible application of all applicable legislative provisions, therefore any reference to "Country" or "Countries" under the VWP authorizing the application of Section 271 of the "Immigration and Nationality Act, 8 USC 1187, will also include Taiwan. These provisions are in accordance with the US position on the "One China policy", which allowed the country to maintain unofficial relations with Taiwan since 1979.
Further information can be found on the website https://esta.cbp.dhs.gov/esta.
The assistance service provided includes the following activities: 1) assist the applicant through the support offered by our professionals during the application for obtaining an ESTA authorization issued by the US Department of Homeland Security (hereinafter "Application"). 2) Forward the Application on behalf of the applicant verifying that the data entered are coherent, consistent and accurate. 3) Make payment of the Government Border Protection Fee ($ 14.00) in the name and on behalf of the applicant. 4) Verify on behalf of the applicant whether the authorization is approved, not authorized or pending. 5) Update the applicant on the status of his application until the approval of the same. 6) In case of approval of the Application, send within 3 hours of receipt in .pdf at at the e-mail address indicated by the applicant during the purchase of the service. 7) Assistance service available via e-mail through the address indicated during the purchase of the service. 8) Possibility to retrieve your Application within 2 years from the request, by an email at the address indicated during the purchase of the service, provided that the user has not requested a new ESTA authorization because, in this case, the application submitted subsequently cancels and replaces the previously issued authorization. 9) Full refund of the cost of the application in case of refusal by the US government that in any case will communicate the refusal within 72 hours.
ARTICLE 2 - PROCEDURE FOR CONCLUSION OF THE CONTRACT
By clicking on the "fill out an application " button, the user can enter his/her personal information (personal data, passport data, nationality, emergency contact information inside or outside the United States, travel information, information about the workplace, traveler information), review these Terms and Conditions and accept them, enter payment details. The compilation of all fields is mandatory and if the Terms and Conditions are not accepted, it is not possible to complete the order.
Once accepted the Terms and Conditions, the user receives an e-mail to take charge of the order called "Confirmation of form acquisition" with which he is notified of the receipt of the purchase order for the service provided. After transferring all the data to the US Department of Homeland Security, following their analysis, the user will receive an additional email concerning the subject "Send ESTA Authorization" accompanied by all the information related to the sending of the ESTA authorization.
ARTICLE 3 - ESTA AUTHORIZATION
The Electronic System for ESTA Authorization generally provides information on the Application Status within 72 hours maximum after the submission of your file. It is however necessary to check the status of the application procedure. To do so, go to the ESTA homepage and click on "Check Esta Status", then click on "Check Individual Status". On the next screen, enter your passport number, date of birth and Application Number. If you have not received or can not find the number of your application, click on "I do not have the Application Number", then enter your passport number, country of citizenship, passport release date, passport expiry date and date of birth. There are three types of responses to an ESTA application:
- Authorization approved: This notification indicates that the travel authorization has been approved and the applicant has been granted permission to travel to the United States under the Visa Waiver Program. In this case, the electronic system will show the confirmation of the approval and the payment request by credit card of the required fee. It should be remembered that the travel authorization does not constitute a guarantee of entry into the United States, as this decision is due to an agent of the United States Customs and Border Protection upon arrival.
- Travel not authorized: This notification indicates that the applicant has been found unfit to travel to the United States under the Visa Waiver Program. In this case, it may be possible to obtain a visa from the US State Department. Please visit the US State Department website at www.travel.state.gov for more information on how to apply for a visa. The refusal of authorization does not imply that the applicant can not enter the United States, but only that it is not allowed to go to the country under the Visa Waiver Program. In case of denied authorization, the system will show a computer screen on which the credit card charge notification will appear only for the fee required for processing the ESTA application.
- Authorization pending: This notification indicates that the application for authorization to travel is temporarily under examination because it was not possible to carry out an immediate verification of suitability. A notification in this sense has no negative implications, as a decision is generally taken within 72 hours. Applicants who receive this notification are invited to visit the site and click on "Check ESTA Status". The protocol number of the application, the passport number and the date of birth are necessary to monitor any changes to the status of the request.
Once approved, the travel authorization establishes the suitability of the traveler to travel to the United States under the Visa Waiver Program, but does not guarantee its admissibility in the country. Upon arrival in the United States, an agent of Customs and Border Protection will determine the suitability or not of the traveler to enter under the Visa Waiver Program or for any other reason as required by US law. Without prejudice to the right of withdrawal, the authorizations are valid for a period of two years from the date of the authorization, or until the expiration of the validity of the passport, if this last hypothesis is carried out before. The expiry date of the authorization will appear on the computer screen related to the issued authorization. The ESTA authorization can generally be used for a multiple number of trips during the validity period (starting from the date of issue), or until the expiry of the validity of the passport, if this last hypothesis is realized before. This means that it will not be necessary to submit further authorization requests during the period of validity of the authorization received. Any expiry of the ESTA authorization during the stay in the United States will not present difficulties upon departure from the country. You must PRINT and keep a copy of the authorization and other related documentation. It is not necessary to have copies of these documents with you as you travel because customs agents have access to electronic versions. The issuance of ESTA authorization is not to be interpreted as a permit to reside in the United States for a period of two years. It will only allow you to enter the United States under the Visa Waiver Program (VWP), which, however, allows a stay in the country for up to 90 days. If you plan to stay for longer than 90 days, you must obtain a visa at the nearest US Embassy or Consulate. Since 1st April 2016, any new ESTA application for Greek citizens using a Greek passport will have a maximum validity period of one year. If you obtain a new passport, or if you make changes to your name, gender and country of citizenship, you will need to request a new travel authorization. You will need a new travel authorization also if one or more responses provided during the determination of eligibility for the VWP are no longer applicable. At the time of filing a new authorization application, you will need to pay a fee of $14 for each application submitted. CBP recommends that you apply for the ESTA permit when booking your trip, but no less than 72 hours prior to boarding.
ARTICLE 4 - COST OF THE SERVICE
The cost of the "ESTA Authorization" Service referred to in Article 1 is 59.00 EUR (including VAT) and includes taxes as well as administrative fees of 14.00 USD due for Government
Border Protection Fee. The customer can request the invoice of the service at any time through the communication channels of esta.voyage.
ARTICLE 5 - PAYMENT S
All payments for electronic travel authorization applications must be made by credit / debit card or via PayPal. At the moment, the ESTA system only accepts the following credit / debit cards: MasterCard, Visa, American Express and Discover (JCB, Diners Club). Authorization requests will be considered only after payment has been made.
Before submitting an application for electronic authorization to travel with related payment, it is possible to update information in many fields, except for those relating to the passport number and to the country where the passport is issued. Once approved, the can be modified only in relation to the following fields:
- Email address
- Address in the United States.
The user can't request or obtain reimbursement for ESTA authorizations sent in the contractual terms or, in any case, for those ones for which, in the meantime, the e-mail has been sent to the applicant to take charge of the order "Confirmation of form acquisition".
ARTICLE 6 - PROCESSING TIMES
The user receives the ESTA authorization within 24 hours from the request and more clearly from the receipt of the "Confirmation of form acquisition". In any case, the maximum response time for receiving the ESTA authorization is 72 hours, the maximum response time for verification by the American Authorities of the documents and information of the applicant.
ARTICLE 7 - DURATION, CONCLUSION AND WITHDRAWAL OF THE CONTRACT
This contract is effective and valid starting from the subscription of the Terms and Conditions by means of the so-called "click to accept" and lasts until the issuance of the ESTA authorization. It is not possible to exercise the right of withdrawal after having received the communication of "Confirmation of form acquisition". esta.voyage undertakes to file the ESTA authorization for two years and the same will be valid for the next 2 years from the issuance provided that the user does not request a new authorization that in this case cancels and replaces the previous one.
ARTICLE 8 - MISCELLANEOUS
The user is informed that he can obtain the Esta Authorization on his own by accessing the official page of the American Government at a cost of USD 14.00. Upon acceptance of the following Terms and Conditions, the customer declares to accept accordingly the conditions indicated on the https://esta.cbp.dhs.gov/esta website which are an integral part of these Terms and Conditions.
These Terms and Conditions are written in Italian and subsequently translated into different languages on the esta.voyage website. In case of interpretative contrasts, what is written in Italian will be valid. Any disputes will be governed by Italian law.